When to Use Adoption
Use adoption when:- the target was imported before organization sync tracking was available
- corresponding entities were created manually in both environments
- a sync preview reports Needs adoption or an ambiguous match
Match Classes
An ambiguous source can only be paired with a target from the same entity type and identity group. The same target cannot be selected for more than one source.
Review and Apply Adoption
- Load the source export file for the target organization and select Preview sync.
- When adoption candidates are present, open Adopt existing entities.
- Select Review adoption matches.
- Keep the appropriate exact matches selected.
- Review each probable match and select it only when the two entities represent the same configuration item.
- For ambiguous groups, choose the correct target for each source or use Leave unresolved.
- Select Adopt selected.

